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Showing posts with label services. Show all posts
Showing posts with label services. Show all posts
Friday, October 2, 2009
Get Your Notices By Email
I am so excited! We are moving up in the world! Now, not only can you login to the card catalog and access your account from home, you can also get emails reminding you to login and renew your books. Currently on the card catalog you can request items, renew items, check the status of your holds, and check to see if you have any fines or notes on your card. Now, as long as you registered for your card at Auburndale or a participating location, you can also get pre-overdue notices, overdue notices, or hold notifications through email. A pre-overdue notice sends you a reminder 3 days before your books are due. Overdue notices let you know that you are accumulating fines. Hold notices let you know if an item is waiting for you to pick-up. If this sounds like something you would like, just let us know and with a few clicks of the mouse, ta-day, it is done! I believe we have come a long way from the where our technology was 16 years ago when I started working here, but, that's another story for another day.
Labels:
free,
services,
technology
Wednesday, April 9, 2008
Customer Survey
Auburndale Public Library – Customer Survey
How are we doing?
How are we doing?
Answer Each Question With
Excellent - 4
Good - 3
Fair - 2
Unsatisfactory - 1
Does Not Apply - 0
1. My overall experience here was:
Facilities and Equipment
2.Photocopying & printing facilities were:
3.Access to computers was:
4.Facilities for laptops and wireless was:
Programs and Education
5.The adult programs are:
6.The children’s programs are:
7.The individual training I have received from staff is:
Products and Services
8.Products/services were delivered in a timely fashion.
9.My overall experience of the products/services was:
10.The library’s open hours are:
11.The print collection is:
12.DVD,CD, cassette, VHS, and music collection is:
Staff
13.Friendliness and helpfulness of staff was:
14.The professionalism of the staff was:
15.The responsiveness of the staff was:
16.The way staff solved problems and offered solutions or alternatives was:
17.I Used the Library For - (list those that apply)
Electronic journals/books
Literature search
Print journals/ books
Copies
Request a Service
Pick up materials
Take a break
Computer training/support
Checkout a DVD, CD, VHS, music CD, cassette
Other, please specify:
18.Additional Comments:
Friday, October 12, 2007
Savings Calculator
I received a very interesting email the other day. On the State Library and Archives of Florida website there is a personal savings calculator. On this site, you can plug in how many books, movies, audios, etc. that you checkout from the library. You can also plug in how many times you use the computers, meeting room, or how many programs you attend. After you have entered the information, it will calculate the value of your library use. In other words, how much you would pay out-of-pocket for your library services if there was a charge. I played with it a little bit and it is really neat! In a vast underestimate of what I actually use, the value was $3,108. There is a link that lets you know how the figures were calculated so you know whether the amounts used are reasonable. Try it out and let me know what you think!
http://dlis.dos.state.fl.us/savingscalculator/
http://dlis.dos.state.fl.us/savingscalculator/
Labels:
calculator,
cost,
property tax,
savings,
services
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