Customer Survey

Auburndale Public Library – Customer Survey
How are we doing?

We hope the information or services we provide you are what you need. As part of our National Library Week celebration we are conducting a short survey to help us better serve you. Please complete this survey and return it to the desk at your convenience. Thank you!

Answer Each Question With
Excellent - 4
Good - 3
Fair - 2
Unsatisfactory - 1
Does Not Apply - 0

1. My overall experience here was:

Facilities and Equipment
2.Photocopying & printing facilities were:
3.Access to computers was:
4.Facilities for laptops and wireless was:

Programs and Education
5.The adult programs are:
6.The children’s programs are:
7.The individual training I have received from staff is:

Products and Services
8.Products/services were delivered in a timely fashion.
9.My overall experience of the products/services was:
10.The library’s open hours are:
11.The print collection is:
12.DVD,CD, cassette, VHS, and music collection is:

Staff
13.Friendliness and helpfulness of staff was:
14.The professionalism of the staff was:
15.The responsiveness of the staff was:
16.The way staff solved problems and offered solutions or alternatives was:

17.I Used the Library For - (list those that apply)
Electronic journals/books
Literature search
Print journals/ books
Copies
Request a Service
Pick up materials
Take a break
Computer training/support
Checkout a DVD, CD, VHS, music CD, cassette
Other, please specify:

18.Additional Comments: